Rental Fulfillment Policy

Introduction

Welcome to the Rental Fulfillment Policy of O’Aces Casino Events. We understand the importance of providing clear guidelines and detailed information for a smooth and hassle-free rental experience. In this policy, we aim to outline the rental process, payment terms, cancellation policy, and other key details to ensure complete satisfaction with your rental experience.

Rental Process

At O’Aces Casino Events, our rental process is designed to be simple and efficient. Whether you are hosting a corporate event, private party, or any other special occasion, our team is dedicated to providing you with the best event entertainment services. To rent our equipment and services, please follow the steps outlined below:

1. Contact our friendly customer service team via phone or email to discuss your event requirements and availability.
2. Provide us with detailed information about your event, including the date, location, and specific items or services you are interested in renting.
3. Our team will provide you with a personalized quote, including pricing and availability, within 24 hours.
4. Review the quote and confirm your rental by making the required deposit payment.
5. Once the deposit is received, your rental is officially confirmed, and we will work closely with you to finalize the details and ensure a successful event.
6. On the day of your event, our professional staff will arrive at the designated location and set up the rented equipment, creating a memorable and enjoyable experience for you and your guests.
7. After the event, our team will promptly dismantle and collect the rental items.
8. If no damages or additional charges are incurred during the rental period, your security deposit will be refunded.

Payment Terms

At O’Aces Casino Events, we offer flexible payment options to suit your needs. To confirm your rental reservation, a non-refundable deposit is required. The remaining balance is due on or before the day of the event. We accept various payment methods, including credit cards, checks, and electronic transfers.

Cancellation Policy

We understand that plans can change unexpectedly. If you need to cancel your rental reservation, please notify us as soon as possible. Our cancellation policy is as follows:

• Cancellations made more than 30 days prior to the event date will receive a full refund of the deposit.
• Cancellations made between 7 to 30 days prior to the event date will receive a 50% refund of the deposit.
• Cancellations made within 7 days of the event date will result in the forfeiture of the entire deposit.

Additional Terms and Conditions

By renting our equipment and services, you agree to the following terms and conditions:

• Any damages caused to the rental items beyond normal wear and tear will be the responsibility of the renter.
• The renter is liable for any injuries or accidents that occur during the use of our equipment, unless directly caused by our negligence.
• Changes to the rental order must be communicated to us at least 24 hours before the event.
• If the rented equipment is not available due to unforeseen circumstances, we will make reasonable efforts to provide suitable alternatives or offer a refund.
• We reserve the right to refuse or cancel any rental order at our discretion.

Contact Us

If you have any further questions or require additional information about our rental fulfillment policy, please don't hesitate to contact our customer service team. We are here to assist you in every possible way to ensure your event is a memorable success.

Thank you for choosing O’Aces Casino Events for your event entertainment needs!