Guest Service Representative

Careers

Join O’Aces Casino Events as a Guest Service Representative

Welcome to O’Aces Casino Events, a leading name in the gambling industry. Are you passionate about providing exceptional customer service? Do you enjoy enhancing the guest experience? Then our Guest Service Representative position might be the perfect fit for you!

About O’Aces Casino Events

At O’Aces Casino Events, we pride ourselves on creating unforgettable casino experiences for our clients. From corporate events to private parties, our dedicated team ensures seamless operations and exceptional customer service. As a Guest Service Representative, you will play a vital role in delivering a positive and engaging environment for our guests.

Responsibilities

As a Guest Service Representative, your responsibilities will include:

  • Welcoming and greeting guests upon arrival
  • Assisting guests with inquiries and providing information about our services
  • Ensuring a smooth check-in process for guests
  • Managing guest accounts and tracking casino play
  • Operating POS systems for cash transactions
  • Handling guest feedback and resolving any issues or complaints

Qualifications

To excel as a Guest Service Representative, we look for the following qualifications:

  1. Prior customer service experience in a fast-paced environment
  2. Excellent communication and interpersonal skills
  3. Strong attention to detail and problem-solving abilities
  4. Basic knowledge of casino games and regulations (preferred)
  5. Flexibility to work in shifts, including evenings, weekends, and holidays
  6. High school diploma or equivalent

Benefits

At O’Aces Casino Events, we value our employees and offer a range of benefits to ensure their well-being and job satisfaction. Joining our team as a Guest Service Representative comes with:

  • Competitive salary and regular performance reviews
  • Opportunities for career growth and advancement
  • Flexible scheduling options
  • Comprehensive health and dental insurance
  • 401(k) retirement plan with company matching
  • Employee discounts on casino events and services
  • Employee assistance programs for personal and professional support

Join Our Team Today!

If you are ready to embark on an exciting career as a Guest Service Representative at O’Aces Casino Events, we invite you to apply today. Take the first step towards joining our dynamic team and providing exceptional experiences to our guests. Apply now and become a part of our success story!

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